Training and Education

IQH offers a wide range of training and education tailored to meet your organization’s budget, calendar, group size, schedule, and training requirements. Examples of topics available include:

CQI Tools

• Creating process flow charts
• Understanding variation
• Creating and analyzing run charts
• Increasing customer satisfaction
• Critiquing and evaluating existing CQI charts, graphs, and surveys

Additional Program Topics

• Facilitator and Team Leader Training
• Data Collection
• Statistics and Assessment Tools
• Management Skills
• Team Building
• Total Quality Management
• Root Cause Analysis

For additional information, or to discuss your institution's needs in detail, contact Tanya Uden-Holman at 319-335-8855 or by e-mail to: tanya-uden-holman@uiowa.edu